Refund policy

MY BBQ Table Return Policy

Thank you for choosing MY BBQ Table. We are committed to providing you with an exceptional shopping experience and a product that enhances your outdoor gatherings. If, for any reason, you are not satisfied with your BBQ table, please review the return policy below.

1. Return Period

  • You may return your BBQ table within 90 days of the purchase date. Unfortunately, we cannot accept returns or exchanges after this period has passed.

2. Return Conditions

  • To be eligible for a return, your table must be unused, undamaged, and in its original packaging. Please ensure that all tags are attached and that the product is in the same condition as when you received it.
  • The table must be returned in its original packaging. Before sending the table back, please take a few photos of the table placed in its packaging.
  • Returned items that do not meet these criteria cannot be accepted and may be sent back to the customer.

3. Return Process

  • To initiate a return, please send a request in free form to hello@mybbqtable.com. Include your order number, a description of the item you wish to return, and the reason for the return.
  • After reviewing your request, we will provide you with further instructions on how to return your item.

4. Return Costs and Restocking Fee

  • A 20% restocking fee will be deducted from your refund to cover processing and handling costs.
  • The seller is responsible for return shipping costs, except in cases where the item is damaged or incorrect. In such cases, we will not-cover the return shipping expenses.

5. Refunds

  • Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days, minus the 20% restocking fee.

6. Exchanges

  • If you wish to exchange an item, please contact our customer service team. We will provide you with instructions on how to proceed with the exchange.

7. Damaged or Incorrect Items

  • If you received a damaged or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue promptly.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at (978) 848-1645 or usa@mybbqtable.com!

We are here to help!

Thank you for choosing MY BBQ Table!